AI: Uses and Possibilities for Incentives Professionals
The IRF recently conducted a series of focus groups with suppliers, third parties, and program owners who shared their insights, practical use cases, and hesitation around the AI technology. While these discussions revealed that AI use among incentive industry professionals is still in its early stages, use of AI and interest in the technology are steadily increasing. The study explores how incentives professionals are using AI both in the travel and non-travel incentive arenas, information about the tools and programs they find most valuable relative to incentive programs, and the gains and impacts they’re experiencing as a result.
In “AI: Uses and Possibilities for Incentives Professionals,” incentive professionals share their experience with AI:
- “It’s about automating tasks that then relieve people from doing busy work. For example, we’re looking at implementing an AI solution to answer question after question that incentive program attendees ask. We had one coordinator answer 4000 emails that were all questions answered in the registration materials. Pick up, drop off, expenses. AI can quickly answer these questions pointing back to registration materials. It means that that person can do other things that the organization needs their brain power for; more strategic things.”
- “We just closed the cycle for peer nominated awards. I have encouraged employees to use AI to strengthen their nomination write-ups. It levels the playing field for those that are not great writers. I have seen some of that pay off in the nominations being more equal.”
- “We use Chat GPT for smaller events to create itineraries. I would never use Chat GPT and assume I got it right for my President’s Club trip. We use it only for things too small for a third party to touch. We’re solving for a gap – finding new venues that have opened, new experiences.”
The AI Revolution: A Technical Review of AI Capabilities for Corporate Events, Rewards & Incentives
Take a deep dive into what AI makes possible now and what will likely be possible very soon. The AI Revolution provides corporate events, rewards, and incentives professionals with a comprehensive overview of what they can accomplish using AI. While generative AI tools like ChatGPT provide just a glimpse of what is possible, advanced AI can be used to enhance personalization, streamline operations, predict trends, and elevate engagement levels. This guidebook discusses AI capabilities, lists platform options, provides technical explanations, and predicts sophisticated use of the technology to enhance incentive and recognition programs.
AI: Uses and Possibilities for Incentives Professionals and The AI Revolution were supported by IRF Research Advocacy Partner One10.
About the IRF:
The Incentive Research Foundation funds and promotes research to advance the science and enhance the awareness and appropriate application of motivation and incentives in business and industry globally. The goal is to increase the understanding, effective use, and resultant benefits of incentives to businesses that currently use incentives, as well as businesses interested in improved performance. http://www.theirf.org Â
Media Contact
Andy Schwarz, Incentive Research Foundation, +1 703-556-7160, [email protected], www.theirf.orgÂ
SOURCE Incentive Research Foundation
